How to Fix B&O A9 Speaker Issues After Just 1 Year of Use?

I bought this speaker from Taobao’s flagship store last August, and to my dismay, it stopped working just over a year later. Picture this: I was enjoying my favorite tunes at home when suddenly—silence. No warning, no gradual fade, just dead air. I tried every trick in the book—restarting, power cycling, re-pairing Bluetooth—but nothing brought it back to life.

Frustrated, I reached out to Tmall’s customer service. Of course, it was a weekend, so they told me I’d have to wait until Monday for a technician. After some back-and-forth, they miraculously arranged for a technician to call me that same weekend. Following his phone instructions, I went through the troubleshooting dance again, but the speaker remained stubbornly silent. The verdict? Ship it back for repairs.

The return shipping stung—150 yuan out of pocket—and while the tracking shows it’s arrived, the big questions remain: Can they fix it? And how long will I be without my premium sound system?

Let’s be real: for a speaker that set me back nearly 20,000 yuan, dying after just one year is unacceptable. The Bluetooth streaming from my phone had been flawless, delivering rich, immersive sound—until it wasn’t. Now I’m stuck dealing with the hassle of shipping this bulky unit back and forth. The whole experience? Far from the premium service you’d expect for such a high-end product.