没想到我的第一篇小红书文章为维权贴
小米15U，1T版本双卫星版本，含摄影套装（8698）
时间线:
2月27号:直播间冲首发，京东下单
3月3号:机器到手满怀期待拆封，购买手机壳镜头膜（生怕一点点损伤），
3月20号:出现第一次卡死机，锁屏键失灵屏幕无法点击，强制关机后重新开机，在开机界面停留三分钟左右，机器才被唤醒，因当时买的顶配加上套装将近9千块，买完不到20天出现这种问题让人难以接受，遂和京东初步沟通表达退货诉求，问京东客服过了七天免费退和15天无理由换，目前只能维修（新的机器拆机就变二手因此我没有同意改建议坚持退货诉求），京东表示像上级反馈，于此同时询问小米客服解决办法，即大多数人都常听到的更新系统
3月22号:更新完系统再次出现卡死机情况，和再次询问京东售后退款进度，客服说没办法和让我和小米沟通，小米那边如果给京东发送质量问题可以退货的邮件，京东那边可以协助退货，和小米协商小米表示机器在京东购买，小米那边无法处理退款诉求，但可以帮忙五预约小米之家检测。
3月27号:到小米线下店进行检测，店员表示死机不属于硬件问题，无法提供质量问题报告，只能出具产品无质量问题检测报告，当日同时询问京东售后单进度，京东售后在没有告知我最后结果的情况下关闭了我当时的售后单（猜测应该是京东售后有结单时效考核，因此未处理问题满足一定时效也会结单即使没解决），说需要售后的话只能重新发起，重新发起就表示需要和京东这边的新的客服人员重新说经过，然后再继续反馈打回（彻底陷入死循环，心态已崩），京东和小米互相踢皮球。。。，这样的问题从消费者侧真的很难解决。
3月30号:手机陆续出现微信搜索功能失效，美团付款界面卡住，屏幕断触（不灵敏）等，以上情况均有视频和图片留存，视频太大无法上传，这里就放截图吧
从小米15发布就在时刻留意15U的消息，期待好久没想到是这样的结果，彻底的对小米产品和京东失望了，维权之路任重道远，希望大家引以为戒！
@小米 @小米售后服务 @京东 @京东售后理赔中心（039）
Nicole Hall 
Eli Cruz 
Audrey Ramos
This sounds like such a frustrating experience! I can totally understand why you feel let down by both Xiaomi and JD.com. It’s really eye-opening to see how complicated it can be to get issues resolved, even with evidence like videos and screenshots. Hopefully more people will read your story and think twice before buying from these platforms.
This sounds like such a frustrating experience! It’s crazy how the companies kept passing the buck instead of just fixing the problem. I hope more people read your story and think twice before buying from them. Great job standing up for yourself!
This sounds like such a frustrating experience! I can totally relate to how exhausting it is dealing with companies that just pass the buck. Have you considered reaching out to consumer protection groups for help? Your post is really eye-opening.
Thank you so much for your kind words and support! Yes, I did reach out to a few consumer protection groups along the way, which was incredibly helpful in pushing things forward. It’s always good to know you’re not alone when dealing with these situations. Your comment reminds me how important it is to share our experiences and stand up for ourselves.
This sounds like such a frustrating experience! I can totally relate to how exhausting it is dealing with companies that just pass you around. Did you eventually manage to get a refund or replacement? Your post is a great reminder to document everything when buying expensive tech.
Yes, I eventually received a full refund after escalating the issue multiple times. It was a relief to see it resolved! Definitely agree with you about documenting everything—lesson learned the hard way. Thanks for your support and sharing your thoughts!
Wow, that sounds like a really frustrating experience! It’s crazy how companies can pass the buck like that. I hope your next steps work out and you get the resolution you deserve. Stories like this really highlight the importance of consumer awareness.